The ‘big tick’ represents the seal of approval that is the supplier’s passport to getting paid, and allows the customer to control whether invoices are approved or not.
As well as having clear acceptance criteria, it’s important to have a documented process for actually obtaining acceptance (and written evidence of acceptance) so that the supplier can present its related invoice.
Ideally, acceptance will be an active event, with some tests or reviews being conducted by the customer against the pre-agreed acceptance criteria. However, sometimes acceptance can occur without any formal testing having taken place. This is referred to as “deemed acceptance”, and could happen if, for example, the customer hasn’t given any reasons for rejecting the product or service within a certain number of days of delivery.
Other situations where “deemed acceptance” could occur are when the customer uses the product or service commercially, within their business, even if no formal notice of acceptance has been given.
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